Shipping policy

Shipping Policy

At TC Decors, we strive to deliver your orders promptly and safely. Please review our shipping policy below to understand how we handle shipping for your purchases.

Processing Time

  • All orders are processed within 2-3 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates and Methods

  • Shipping rates are calculated based on the size, weight, and destination of your order.
  • During checkout, you’ll see available shipping options and their costs.
  • For local deliveries in the Brampton, Ontario area, we offer a flat-rate shipping option for added convenience.

Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days across Canada.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Delivery times may vary due to factors such as weather, carrier delays, or high-demand periods.

Free Shipping

  • Enjoy free shipping on orders over $200 CAD within Canada.
  • Free shipping applies to standard delivery only.

Order Tracking

  • Once your order has shipped, you’ll receive a confirmation email with tracking details.
  • You can track your shipment online to stay updated on its delivery progress.

Damaged or Lost Shipments

  • If your package arrives damaged, please notify us within 5 business days of receiving it. Be sure to include photos of the damage and the packaging.
  • For lost shipments, we will work with the carrier to resolve the issue. Investigations may take up to 10 business days.

Local Pickup

  • We offer a free local pickup option at our Brampton location. If you select this option, we will notify you when your order is ready for collection.

International Shipping

  • At this time, TC Decors ships only within Canada. Stay tuned for updates as we expand our shipping options in the future.

Customs and Taxes

  • All applicable taxes will be calculated at checkout. There are no additional duties for orders within Canada.

Contact Us

If you have any questions about shipping, please don’t hesitate to reach out to us:

  • Email: [your email address]
  • Phone: [your phone number]